The Humanable Customer Engagement Journey platform enables a seamless, interactive onboarding experience whilst bringing a human touch to digital transactions.
Once onboarded, engage customers through personalized video statements, account updates and other key ongoing communications.
Higher engagement
Lower costs
HumanableCX creates highly-personalised, automated video journeys that make your customers feel like they’re in a one-on-one human conversation. Automated, and at scale.
Bring a human touch to every customer moment
When customers onboard, make a claim, or need assistance - they want reassurance, not robotic replies. Our Video Concierges provide a visual automated real human, who guides them through key touch points. Fully personalized to your customer’s profile or product, creating intuitive, engaging journeys that reduce confusion and contact center load.
Use cases + Solutions
Car Insurance Onboarding
View automated post-purchase solution
Car Insurance Claim Update
View automated claim management solution
Case study
Reducing contact center burden through a highly personalized onboarding solution
Client
A leading financial services organisation offering insurance and banking products.
Challenge
New customers often felt overwhelmed after purchasing a product or policy, resulting in high volumes of post-sale queries and strain on the contact center. The organisation needed a solution to deliver immediate, clear, and personalised onboarding - at scale.
Within minutes of a new policy or product signup, the organisation’s systems now trigger an API call to HumanableCX. Our platform automatically generates a hyper-personalised onboarding video using a real-human Concierge. The video includes:
- A personalised welcome
- Specific product/policy details
- Answers to the most commonly asked questions
- Clear next steps and support/claim options
Each video is delivered directly to the new customer via email and/or SMS in real time - when engagement is highest.
Solution
Results
38% reduction in post-sale contact center queries.
42% higher customer engagement rate (vs. static email onboarding).
Significant uplift in customer satisfaction scores during onboarding.
Fully compliant, ISO27001-certified delivery at scale.
Why it works
Unlike traditional email or chatbot flows, our solutions combine the trust of a real human with the speed and scale of automation.
The result? Customers feel seen, informed, and supported from the very first moment.
Client
A leading financial services organisation offering insurance and banking products.
Challenge
New customers often felt overwhelmed after purchasing a product or policy, resulting in high volumes of post-sale queries and strain on the contact center. The organisation needed a solution to deliver immediate, clear, and personalised onboarding - at scale.
Solution
Within minutes of a new policy or product signup, the organisation’s systems now trigger an API call to HumanableCX. Our platform automatically generates a hyper-personalised onboarding video. The video includes:
- A personalized welcome
- Specific product/policy details
- Answers to the most commonly asked questions
- Clear next steps and support/claim options
Each video is delivered directly to the new customer via email and/or SMS in real time - when engagement is highest.
Results
38% reduction in post-sale contact center queries
42% higher customer engagement rate (vs. static email onboarding)
Significant uplift in customer satisfaction scores during onboarding
Fully compliant, ISO27001-certified delivery at scale
Why it works
Unlike traditional email or chatbot flows, our solutions combine the trust of a real human with the speed and scale of automation. The result? Customers feel seen, informed, and supported from the very first moment.
Amplify ROI through next generation engagement
300%
Increase in survey participation
52
point NPS score increase
5X
email open rates
